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General Policy As an authorized distributor, DIVERSIFIED OPHTHALMICS honors the policies of all
soft contact lens manufacturers listed on this price list. Only products
purchased directly from Diversified may be returned to Diversified. Expired or
discontinued products will not be accepted for credit or exchange. All postage
charges for lenses being returned by accounts are the responsibility of the
sender. Loss or damage occurring during transit will be the responsibility of
the sender. Diversified reserves the right to monitor all lenses returned for
exchange or credit. Accounts with returns and exchanges greater than 15% of
purchases may lose all return and exchange privileges. Diversified’s Soft Lens
Customer Service Department must be notified within five days of billing of any
lenses damaged or received in error. A return authorization number is required
on all blister products returned. Defective Lenses All defective products returned to Diversified must be accompanied by a defective lens return form. Copies of this form are available through the Cincinnati Soft Lens Credit Department (800-626-2281). Lenses that are found to be defective will be replaced on a unit-for-unit exchange for the same product type and prescription. Please note that all defective lenses must be returned in original packaging and copy of original invoice. All manufacturers reserve the right to inspect lenses claimed to be defective. If no defects are found, or excessive handling or misuse are evident, the credit originally granted by DIVERSIFIED will be reversed and a processing fee of $5.00, plus the amount charged back by the manufacturer, will be charged. Defective soft lenses packaged in blister packs will be replaced with a trial lens. The policies stated above are subject to change at any time without prior notice due to changes made by individual manufacturers. The policies of manufacturers supersede all policies stated in this general outline.
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